QCast Appeals & Complaints
Complaint & Appeal Handling
For appeals or complaints related to the QCast Certification Program, the QCast Staff investigates the appeal or complaint and proposes a resolution. The appeal process has two stages for resolving disagreements.
The first stage requires that the participating plant submit substantiating information to ACPA within 20 working days of receiving the audit report in question. QCast Staff will review and re-evaluate the audit findings and send the results of the appeal to the plant within 15 working days of the receipt of the plant's substantiating information. If the complainant or appellant is not satisfied with the resolution, a second appeal (second stage) shall be submitted within 5 working days of receiving stage 1 appeal results. The plant shall remain certified through the appeal process. The second appeal shall be referred to the Plant Certification Adjudication Task Group. The Plant Certification Adjudication Task Group will evaluate the appeal for a final resolution. A formal notice will be sent to the complainant or appellant.
Last Updated June 2026
Procedure
The QCast Certification Program has created a procedure for anyone to submit an appeals and/or complaint.
Appeals and complaints can be filled by using the below form or emailing qcast@concretepipe.org and one of our QCast Staff members will respond to you.
Once an appeal and/or complaint has been received, a confirmation email will be sent acknowledging receipt and a progress report will be following, when appropriate.